Terms & Conditions

Booking Fee: All Reservation will be charged $5 NONREFUNDABLE booking fee. *updated 12/25/2023

Bank Fee: All Reservation will be charged 4% NONREFUNDABLE bank fee. *updated 12/25/2023

For same day booking and same day trip, refer to our Short Notice Reservations policy below. *updated 09/07/2022

Reservations: Reservations for transportation To the airport are valid only for the time and date specified. Reservations for transportation From the airport are valid only for the date specified. PickupRide is not responsible for unused reservation or costs incurred as a result of customer error. When changing the pick up or drop off location of a reservation, rates are subject to change and extra charges may apply. If customer selects pickup times please book at least two hours in advance of your pickup time to allow us to get you to the airport on time. You could choose pickup time by your own risk and are no longer eligible for a refund of the fare for time delays outside of the 15-minute window pickup, or for reimbursement of any resulting costs. The vehicle arrive within the 15-minute window selected at the time of booking. It is the customer’s responsibility to be ready and waiting to leave outside of the pickup location at the beginning of the 15-minute window, and remain for the full designated 15-minute pickup window. Failure to do so may inhibit our ability to provide service and may result in possible forfeiture of fare. The customer must include the “Day of Travel” phone number in the event the driver (“Operator”) calls for help during the pickup process. Operators are not required to call your phone number in advance of the pickup, but. Failure to provide a contact number for the day of travel may prevent our ability to provide service and result in possible forfeiture of fare. Customer may also receive extra notification calls to the designated contact number announcing reservation details in advance of the pickup.

Short Notice Reservations: Short notice reservations are reservations made less than 12 hours before requested pickup times. We are unable to guarantee service availability or timely service for short notice reservations. Availability will depend on a variety of conditions, including pickup location, drop-off location, and current vehicle availability. There are no refunds available for reservations made with less than 12 hours advance notice. Reservation Abandonment: Reservation abandonment occurs when the Operator cannot find the customer at the designated pick-up location and cannot reach the customer for further instruction using the “Day of Travel” contact number provided within a short, reasonable time.

12 hours cancellation refund policy: Customers that cancelled a PickupRide ride 12 hours BEFORE the scheduled pickup is guaranteed for a full fare refund excluding booking fee and bank fee, using the website, mobile website, and the official mobile. *updated 12/25/2023